Legal notice

1. Website Operator

The website sadewiessential.com is operated by:

PT Sadewi Ardhi Natha, owner of the Sadewi Essential brand
Jl. Petogogan I No.16B, Kota Jakarta Selatan, DKI Jakarta 12140, Indonesia
Phone / WhatsApp: +62 851 7989 5041
Email: marketing@sadewiessential.com

2. Business Registration

Corporate Tax ID (NPWP): 0125 6371 0890 3000

3. Product Registration

Sadewi cosmetic products sold on this website are notified with BPOM, the Indonesian Food and Drug Authority. BPOM notification numbers are printed on each product's packaging and are being added to the product pages progressively. If a product's number is not yet shown on its product page, contact us and we will provide it. Numbers can be verified on the official website cekbpom.pom.go.id.

Product benefit claims reflect typical use. Individual results may vary. Products are for external use only, according to the instructions on the packaging.

4. Trademarks & Intellectual Property

"Sadewi", "Sadewi Essential", the logo, product names, photos, packaging designs, and all content on this website belong to the operator and are protected under the intellectual property laws of the Republic of Indonesia. Copying, modifying, reproducing, or using this content for commercial purposes without our written permission is prohibited.

5. Disclaimer

We strive to keep the information on this website accurate and up to date, but we do not guarantee that all information is always free of errors. Prices, stock, and promotions may change at any time.
Information on this website is not a substitute for medical advice. Consult a doctor or healthcare professional if you have a particular skin condition.
This website may contain links to third-party websites (marketplaces, social media). We are not responsible for the content or policies of those websites.

6. Official Sales Channels

Sadewi products are officially sold only through sadewiessential.com and the official Sadewi stores on Shopee, Tokopedia, and TikTok Shop. We are not responsible for the authenticity or quality of products purchased outside these official channels.

7. Platform

This website uses the Shopify e-commerce platform. Payments are processed by third-party payment providers, and we do not store customers' card or bank account data.

8. Related Policies

9. Consumer Complaints

Complaints can be sent to marketing@sadewiessential.com or via WhatsApp at +62 851 7989 5041. We will respond within 2–3 business days. If a complaint cannot be resolved directly, consumers may pursue the remedies available under Indonesian Law No. 8 of 1999 on Consumer Protection, including the consumer complaint service of the Ministry of Trade of the Republic of Indonesia.