Privacy policy

Last updated: 17 October 2026

Sadewi Essential (PT Sadewi Ardhi Natha) operates the store and website sadewiessential.com, including all related information, content, features, products, and services (the "Services"). This website runs on the Shopify platform. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website, shop with us, or communicate with us. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy prevails on matters relating to personal data.

By using the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Data We Collect

"Personal data" is information that can identify you. Depending on how you use the Services, we may collect:

  • Contact details: name, billing and shipping address, phone number, and email address.
  • Payment data: payment method, transaction details, and confirmation. Card and bank account data are processed directly by our payment provider (Xendit) and are not stored by us.
  • Account data: username, password, preferences, and account settings.
  • Transaction data: products you view, add to your cart, purchase, return, or cancel, and your order history.
  • Communications: the content of messages you send us, for example when contacting customer service.
  • Device and usage data: device and browser type, IP address, and how you interact with the website, collected through cookies and similar technologies.

2. Sources of Data

  • Directly from you, for example when you create an account, shop, or contact us.
  • Automatically through the website, including via cookies.
  • From our service providers (for example, the store platform, payment, and shipping providers).
  • From partners or other third parties.

3. How We Use Personal Data

  • To provide and improve the Services: processing payments and orders, shipping products, managing accounts, handling returns and claims, sending order notifications, and providing product recommendations.
  • Marketing: sending promotional information by email, WhatsApp, or other messages, and showing relevant ads on other websites. You can unsubscribe at any time.
  • Security and fraud prevention: verifying accounts, keeping transactions secure, and detecting and acting on suspicious activity.
  • Communication: providing customer service and responding to your questions.
  • Legal obligations: complying with applicable regulations and responding to lawful requests from authorities or government agencies.

4. Disclosure of Personal Data

We may share your personal data for legitimate purposes, namely:

  • With Shopify and service providers who help us (payments, shipping, analytics, customer service, data storage).
  • With business and marketing partners to show relevant ads. These partners use data in accordance with their own privacy policies.
  • At your request or with your consent, for example with couriers to deliver your order.
  • In connection with a business transaction (such as a merger), to comply with legal obligations, enforce our terms, or protect our rights and those of other users.

We do not sell your personal data.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data related to your use of the website in order to provide and improve the Services. Data may be transferred to and processed outside Indonesia. More information is available in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Third-Party Websites and Links

Our website may contain links to third-party websites, including marketplaces and social media. We are not responsible for the privacy policies or security of those websites. Please read their respective policies.

7. Children's Data

The Services are not intended for minors, and we do not knowingly collect personal data from children. Parents or guardians may contact us to request deletion of a child's data that has been provided to us.

8. Data Security and Retention

We apply reasonable security measures, but no system is completely secure. Please do not send sensitive information through insecure channels. Personal data is kept for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our policies.

9. Your Rights

In accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection and other applicable regulations, you have the right to:

  • Request access to and a copy of your personal data;
  • Request correction of inaccurate data;
  • Request deletion of your personal data;
  • Withdraw your consent and stop receiving marketing messages at any time via the unsubscribe link or by contacting us.

We may need to verify your identity before processing a request, and we will respond within a reasonable time in accordance with the law.

10. Complaints

If you have a complaint about how we process your personal data, please contact us using the details below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page together with the date of the last update.

12. Contact Us

PT Sadewi Ardhi Natha (Sadewi Essential)
Jl. Petogogan I No.16B, Kota Jakarta Selatan, DKI Jakarta 12140, Indonesia
Phone / WhatsApp: +62 851 7989 5041
Email: marketing@sadewiessential.com